Jobs

Fix Computer Problems and Make Things Right

Help Desk Technician Needed
TDCNet Inc. – Toronto, Canada Area
Job Description

We are looking for someone who can work with customers by phone to fix their computer problems and make things run right again. If the issue is software, you’ll tell the customer what to do to make it right. If it’s hardware, you’ll send out a technician to the site.

This is a challenging technical support job where every day is different and you’ll use industry-leading tools to help businesses eliminate frustrating computer problems.

We’re looking for a motivated person to join our Help Desk team. This position is for someone with Post-Secondary IT training and experience working in technical support.

This is a position with extensive opportunity for further training and promotion within our company. Required skills include knowledge and troubleshooting ability for PC hardware and software; Microsoft operating systems and programs; Adobe software; Blackberrys; and anti-virus/anti-spyware programs.

Strong written and verbal communication skills are a must, as is a desire to learn and a drive to constantly improve your technical knowledge and ability.

The successful candidate will become part of our Help Desk team, providing remote support to TDCNet’s business clients and helping to monitor the health and functionality of their networks and computers. That includes:

  • Taking telephone or email inquiries and then troubleshooting and solving PC hardware, software, or network problems;
  • Remotely accessing client workstations and servers to perform necessary maintenance and fix issues that arise;
  • Providing remote support for Microsoft operating systems and programs as well other common business applications;
  • Providing troubleshooting and support for internet connectivity and email issues;
  • Utilizing TDCNet’s remote monitoring and management system to help effectively manage our clients’ networks.

Please list your certifications in your application. CompTIA A+ certification preferred. Help Desk experience is a plus.

To apply, please send a cover letter detailing your experience along with your resume to Brendan Howe, Managing Director, either through LinkedIn or to jobs@tdcnet.ca

Company Description

TDCNet is a computer and network support company specializing in preventing or fixing IT problems for businesses with 10 to 75 employees. We understand technology so our clients don’t have to.

Here’s what our work environment offers:

  • A place where all our technical support people get the chance to work on a variety of projects and issues.
  • The opportunity to learn and use our industry-leading remote monitoring and management platform;
  • Needed training from our vendor partners including Microsoft, IBM, Cisco, and VMWare, and the opportunity to get certified in areas of their choosing at our expense;
  • Competitive remuneration, a performance-based bonus plan, and a full benefits package;
  • Opportunity to work with a team of people who are the best when it comes to supporting business computer networks.